Novanis' highly trained technical personnel take pride in their expertise with all phases of hardware troubleshooting and maintenance for the most advanced products of top manufacturers such as HP/Compaq, IBM, Cisco, Sun, Intel and many more. The following list represents the hardware and peripherals we cover:

• PCs (desktops, laptops, PDAs)
• Servers (Intel, UNIX)
• Storage Devices (SAN, NAS)
• Network Devices and Accessories (routers, hubs, bridges, cables)
• Mainframe (controllers, monitors)
• Printers and Scanners

Novanis' Technical Service Department handles warranty services, out-of-warranty agreements, time-and-materials based calls, and periodic maintenance checks. Extended-hour coverage can be available for both warranty and post-warranty service options.

Telephone support is available Monday through Friday, 8:00 AM until 5:00 PM for warranty issues--and also available through our Block Hour Agreement. Outsourced personnel are available for on-site support help desks.

We also maintain extensive parts inventories in various locations. Several hundred different spare parts are in stock, chosen on the basis of past customer demand. Our warehouses conduct monthly analyses of the parts used to determine parts inventory levels.