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Novanis Once Again Earns HP All Star Award
Novanis has once again earned the distinction of All Star Partner for Hewlett-Packard’s
Midwest Global Business Unit (GBU). Randy Wagner, HP Channel Service Delivery Director,
confirmed that Novanis has achieved outstanding operational performance and customer
satisfaction for yet another quarter in the HP/Compaq award and recognition program.
Through partners like Novanis, HP anticipates continued growth and successful
customer relationships, Wagner added.
Novanis' performance with Compaq, now a part of HP, anticipated this latest
achievement. The company regularly received the quarterly Compaq All Star
service throughout 2001 and 2002; and enjoyed Compaq's Preferred Status during
the fourth quarter of 2000 as well.
Technical services is one of Novanis' core competencies. In this
area, Novanis has the ability and experience to provide services
at national and international levels. In Illinois alone, we have
more than 40 certified engineers serving 5 locations (Springfield,
Chicago, Rockford, Litchfield and Carterville).
Composed of engineers and specialists who have been trained and
certified with the industry's leading manufacturers, the Novanis
Service Team can provide expertise in the following fields:
Novanis offers various service programs tailored to your individual
business needs. Our service contracts also include various 7x24x365
coverage options for mission-critical systems.
- Novanis Block-Hour Agreement (NBA)
- Novanis Time & Materials Agreement (NTMA) - for Platinum
Customers
- Novanis Time & Materials Agreement (NTMA) - for Preferred
Customers
- Novanis Time & Materials Agreement (NTMA) - for Premium
Customers
- Novanis Systems Protection Plan (NSPP)
Resources: Our services are backed up by 20 years of corporate
experience, 5 locations and more than 40 certified engineers in
Illinois.
Process Automation and Quality Control: We secure satisfying
results through our problem handling process, escalation procedures,
sophisticated monitoring/tracking systems and managerial attention.
(Click here to see Novanis Customer Services
Tracking System.)
Track Records: Customer satisfaction is evidenced by our
track records, client references,
endorsement letters and independent awards. Novanis was also recently
named an HP All Star Partner as a result
of its outstanding service awards over the last two years.
Contact Novanis Technical Services at services@novanis.com.
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