• Springfield (217)698-0999
  • Los Angeles (818) 876-2983

Managed Services

Managed Services refers to services delivered in a defined manner, with predictable expenses. This service is referred to, at Novanis, as ManagedIT. ManagedIT makes costs more predictable and reliable, can reduce potential data risks, and frees up resources.

With Novanis ManagedIT solution, you can expect to experience not only a dramatic reduction in unscheduled downtime, but also meaningful cost savings.

Our best practice Monitoring and managing assures that you receive the most out of your investment. Benefits include faster, more accurate problem identification, as well as rapid and reliable resolutions. Downtime is significantly reduced, and can even be eliminated, much to the relief of managers.

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Introduction

What Remote Monitoring Is?

Simply put, remote monitoring is a standard monitoring specification that enables various network monitors and console systems to exchange network-monitoring data. Essentially, Novanis can monitor your networks and systems, wherever they are located, ensuring that they function appropriately, and that problems are immediately flagged.

*Remote Monitoring and Management Services:

Servers

  • Disk space monitoring – report and threshold alerting on:
    • Capacity (free space)
    • Hardware errors/bad sectors
  • CPU/ memory usage – Report and threshold alerting on:
    • CPU usage percent
    • Memory usage percent
    • Faulting memory report
  • Windows error monitoring (windows supported servers only) – Reporting only on:
    • Alerting on critical services
    • Make recommendations for resolution
    • Report on top 10-15 errors
  • Account management (windows supported servers only):
    • Create new user account on ad
    • Password changes to ad accounts
    • Removal of user accounts on ad
    • If new mailbox is needed will create (exchange)
  • Services monitoring – Reporting and alerting on:
    • Windows based supported services on stop/pause/start statuses
    • Restart ability
  • Backup process monitoring – Reporting and alerting on:
    • Failed or successful status reporting
  • Hardware asset inventory – Reporting only on:
    • Scan designated hardware for asset management report
    • Must have WMI/SNMP enabled and configured*
  • Software asset inventory – Reporting only on:
    • Scan designated systems for applications and versions
    • Must have WMI/SNMP enabled and configured*
  • Hardware warranty report –Built from asset management report
    • Report current warranty of hardware
    • Must have current serial number and WMI/SNMP configured*

Workstations

  • Disk Space Monitoring – Reporting and Threshold Alerting on:
    • Capacity (Free space)
    • Hardware errors/bad sectors
  • CPU/Memory Usage – Reporting and Threshold Alerting on:
    • CPU usage percent
    • Memory usage percent
    • Bad/Faulty memory
  • Antivirus & Malware Monitoring on – Reporting and Alerting on:
    • Virus alerting through Windows supported AV program (McAfee)
    • Malware/Spyware alerting through windows supported malware program
  • Hardware asset inventory – Reporting only on:
    • Scan designated hardware for asset management report
    • Must have WMI/SNMP enabled and configured*
  • Software asset inventory – Reporting only on:
    • Scan designated systems for applications and versions
    • Must have WMI/SNMP enabled and configured*
  • Hardware warranty report –Built from asset management report
    • Report current warranty of hardware
    • Must have current serial number and WMI/SNMP configured*

Printers

  • Toner & ink level monitoring – Reporting on:
    • Black and Color levels
  • Printer usage monitoring – Reporting on:
    • Print jobs submitted
  • Page count monitoring – Reporting on:
    • Page count usage reports
  • Hardware warranty report –Built from asset management report
    • Report current warranty of hardware
    • Must have current serial number and WMI/SNMP configured*

Network Appliances

  • LAN/WAN connection monitoring – Reporting on:
    • Up/Down alerting
    • Assistance with ISP connection
    • Monitor supported (HP)*(SMNP enrollment required)
  • Hardware warranty report –Built from asset management report
    • Report current warranty of hardware
    • Must have current serial number and WMI/SNMP configured*

The Managed-Services Scenario

  1. The Novanis ManagedIT Services team is alerted before or as the problem occurs because with best practices, 24 x 7 x 365 monitoring and alerting is assured
  2. Our team instantly and accurately diagnoses the problem in the Service Center
  3. Following the diagnosis, we conduct rapid remote remediation and resolve the problem.

 

The Novanis ManagedIT Services team gives you comprehensive reports every month and quarter to show work performed, identify issues, and support optimized IT budgeting.

Results

  • You get the right technology expert on the job from the start, with a rapid, reliable resolution
  • Your business organization stays focused on core-business activities
  • Many issues are detected and resolved proactively before you even notice.
  • Downtime is significantly reduced or even eliminated with no more costly surprises

Cloud Backup


Also known as online backup, this strategy sends data over private or public network to an off-site server. Novanis can provide this function to organizations to ensure the accurate backup of essential information. The information is important in aiding a business to backup information in the case of an emergency or natural disaster. Not only will information be recovered with cloud backup, but your essential documents can be recovered in a timely manner with this solution.

  • We check the status of your solution
  • From there, we compare your results to best-practice standards
  • Finally, we recommend strategies for enhancing your systems

Cloud Security

Much uncertainty has surrounded the cloud security discussion, especially from a privacy standpoint. We, naturally, want to have our essential information near us where it can been seen and managed. Remote servers that hold essential information are heavily encrypted and have increased in sophistication and security means since the dawn of cloud security. Let Novanis provide security services for your business through remote monitoring and access.

  • We check the configuration of your network devices
  • We then analyze the setup of your security software
  • We conclude by recommending strategies to enhance your systems

CONTACT US

Springfield, Illinois. Corporate Headquarters.

  • 3161 West White Oaks Drive, Suite 100. Springfield, IL 62704-1303
  • Phone: 217-698-0999
  • Fax: 217-698-1087

Los Angeles, California

  • Phone: (818) 876-2983
  • Fax: 818-337-7451

ONLINE inquiry